Chat with it on Telegram or your website: it reads your product sheets, checks today's price and writes in your voice.
Example conversationMade-up shop and product: details come from the agent's product sheet, and blue chips are logged tool calls.
What owners say about writing their own posts.
The shop closes, you sit down to write, and half an hour later you have one line.
A general chatbot writes a nice caption with the wrong size and an old price.
One is formal, one uses ten emoji, one forgets the price. Your page stops sounding like one shop.
Every request is kept, even ten in a row. The agent reads your sheets, checks prices, follows your playbook and asks the owner when unsure.
You and your staff ask on
Every message kept
Answered in turn
Your shop's writer agent
One brand voice for everyone
The agent drafts
Connect KiotViet, a Google Sheet, your REST API or an MCP server. The agent checks price and stock first, and Ecbot logs every call.
| Time | Tool | Input | Result |
|---|---|---|---|
| 20:40 | load_skillEcbot · facebook-caption | facebook-caption | OK |
| 20:40 | get_productKiotViet · MUG-FL-350 · price, stock | MUG-FL-350 · price, stock | OK |
| 20:43 | schedule_followupEcbot · 8:00 tomorrow · post caption 2 | 8:00 tomorrow · post caption 2 | OK |
| 20:44 | append_rowGoogle Sheets · Content plan · caption 2 | Content plan · caption 2 | OK |
| 21:02 | load_skillEcbot · product-description | product-description | OK |
| 21:02 | get_productKiotViet · TEA-BL-04 · timed out | TEA-BL-04 · timed out | Error |
It hands over when someone asks for a person, when it isn't confident, or on your keywords like “discount”. You reply in the same inbox.
The agent hands over when
Write a caption for the new blue-glaze tea set please
I can't find a sheet for the blue-glaze tea set yet, so I've passed this to the owner.
Handed to staff: The agent isn't confident
Ecbot keeps one profile per person across Telegram and your website chat, so a request picks up where you left off.
Merge suggested
The website chat profile “Visitor #3108” uses the same email as Ngoc Anh.
Ngoc Anh
09xx xxx 456 · ngocanh@example.com
Contact points
Staff notes
Wants captions under 80 words, at most 2 emoji. Writes the Zalo posts too.
A voice playbook, every request answered, and a nudge when it's time to post.
Write how your shop sounds in markdown: openings, banned words, sign-offs. The agent follows it, whoever asks.
# Facebook caption 1. Open with what the product is for, not its name 2. Take the price from get_product 3. Under 80 words, at most 2 emoji 4. End with: Inbox us to order
Send a dozen requests in a row; each one is kept and answered in turn.
+12 requests at once
Ask for a reminder from 1 minute to 30 days ahead. It doesn't post for you; it sends the approved draft back.
- Owner approves a draft and names a time: send it back then
Mon 20:43
Owner: “remind me at 8 tomorrow to post caption 2”
Tue 08:00
Agent: “Morning! Here's caption 2, ready to copy.”
Tue 08:05
The owner posts it on the Facebook page herself
Start with one product sheet and one playbook, then test it privately.
Type what you sell and what you need written. Edit what the builder suggests.
Describe your business
A handmade ceramics shop in Hanoi that sells mugs and tea sets on Facebook and Zalo. I need help writing posts and product descriptions
Suggested by the agent builder. Edit anything.
Upload sheets and posts you liked, write your voice playbook, connect KiotViet for prices.
In Postgres with pgvector, on your server if you self-host
Tools the agent can use
ComposiomarketplaceConnect Telegram or the website widget, no approval needed. Ask, edit, then post it yourself.
On the roadmap: Instagram, TikTok Shop, Shopee, LINE
How Ecbot guards credentials, screens messages and keeps businesses apart.
Platform tokens use AES-256-GCM with versioned keys, so keys rotate without taking channels offline.
Credentials never enter the model's context, so no prompt can pull them out.
Incoming messages are screened for scams and prompt attacks, replies for leaked data. You set the strictness.
Each business gets its own workspace. Staff join by invitation with a role, checked on every request.
Open source. Self-host it if you want.
On GitHub under AGPL-3.0, with every Cloud feature. Your knowledge stays in your own Postgres.
It's an Ecbot agent you chat with on Telegram, your website or the REST API. It drafts captions, product descriptions and replies from your own sheets, with live prices, in your voice. A person posts them.
Last updated: 2026-09-22
Join the Ecbot Cloud waitlist, or self-host the open-source version today.
Or self-host the open-source version from GitHub