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Ecbot Blog
Notes on selling and answering customers through chat, from the team that builds Ecbot.
Clinic chatbot that books at 10pm, no medical advice
A clinic chatbot that answers and books WhatsApp patients after hours without giving medical advice, plus 5 questions to ask about clinic management software.
Hotel chatbot that holds the room while you sleep
A hotel chatbot that answers WhatsApp and Zalo guests at midnight and holds the room, plus 5 questions to ask before you choose hotel management software.
Restaurant chatbot that holds a table at peak hour
A restaurant chatbot that answers and holds tables on WhatsApp or Messenger at peak hour, next to the restaurant management software you already run.
Spa chatbot: who books the 11pm WhatsApp customer?
A spa or salon chatbot that answers and books WhatsApp chats at 11pm, plus 5 questions to ask before you choose spa management software.
Meet Ecbot, the AI agent that takes the order
Ecbot is an open-source AI agent for shops that sell in chat. It answers from your documents, creates the order and hands hard chats to your staff.
Not another chatbot: an open-source agent harness
Ecbot is an open-source AI agent harness for customer service: tools, memory, guardrails and human handoff on Messenger, Zalo, WhatsApp and Telegram.
What is an AI agent? A guide for small businesses
An AI agent is AI that does the work: it understands the customer, looks things up, creates the order or booking, and hands off to staff when needed.
AI agent vs chatbot: what is the difference?
A chatbot replies from text you give it. An AI agent can also check stock or create an order, and passes hard chats to your staff.
Best chatbot for e-commerce shops: how to choose
Before you pay for a shop chatbot, check two things: does it run on all the channels you sell on, and can it look up an order?