Lite
For a side shop testing an AI agent.
$12/month
- 3M AI tokens a month (about 500 replies)
- 30 MB knowledge storage
- Unlimited agents and channels
- 2 team seats
- 1,000 customer contacts
- Email support
Pricing
Simple pricing that grows with your shop
Every plan has every feature. You only pick how many AI replies you need each month.
Yearly plans are billed once a year.
Starter
For a small business answering customers every day.
$19/month
Everything in Lite, plus
- 10M AI tokens a month (about 1,600 replies)
- 100 MB knowledge storage
- 3 team seats
- 5,000 customer contacts
- Token top-ups when you run low
Pro
For busy shops selling on several channels.
$49/month
Everything in Starter, plus
- 30M AI tokens a month (about 5,000 replies)
- 500 MB knowledge storage
- 10 team seats
- Unlimited customer contacts
- Priority support
Business
For teams with high chat volume and many branches.
$149/month
Everything in Pro, plus
- 100M AI tokens a month (about 16,000 replies)
- 2 GB knowledge storage
- Unlimited team seats
- Onboarding call to set up your agent
Free$0
1M AI tokens a month (about 150 replies), 10 MB knowledge storage, 1 team seat, 100 customer contacts, unlimited agents and channels. No credit card needed.
Compare plans
Features are the same on every plan. Plans differ in AI tokens, knowledge storage, team seats, customer contacts and support.
| Feature | Free | Lite | Starter | Pro | Business |
|---|---|---|---|---|---|
| Usage | |||||
| AI tokens a month | 1M | 3M | 10M | 30M | 100M |
| About how many AI replies | 150 | 500 | 1,600 | 5,000 | 16,000 |
| Knowledge storage | 10 MB | 30 MB | 100 MB | 500 MB | 2 GB |
| Agents | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Connected channels | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Team members | 1 | 2 | 3 | 10 | Unlimited |
| Customer contacts | 100 | 1,000 | 5,000 | Unlimited | Unlimited |
| Token top-ups ($10 for 10M) | Not included | Included | Included | Included | Included |
| Channels | |||||
| Website chat widget | Included | Included | Included | Included | Included |
| Messenger and Instagram | Included | Included | Included | Included | Included |
| Zalo Official Account | Included | Included | Included | Included | Included |
| WhatsApp and Telegram | Included | Included | Included | Included | Included |
| Agent | |||||
| Knowledge base (files, website, Google Drive) | Included | Included | Included | Included | Included |
| Skills (step by step playbooks) | Included | Included | Included | Included | Included |
| Tools: 700+ integrations, HTTP and MCP | Included | Included | Included | Included | Included |
| Choose your AI model | Included | Included | Included | Included | Included |
| Handoff to staff with rules | Included | Included | Included | Included | Included |
| Team and insights | |||||
| Shared inbox | Included | Included | Included | Included | Included |
| Customer profiles, notes and tags | Included | Included | Included | Included | Included |
| Analytics dashboard | Included | Included | Included | Included | Included |
| Ecbot MCP server | Included | Included | Included | Included | Included |
| Support | |||||
| Support | Community | Priority | Priority | ||
| Onboarding call | Not included | Not included | Not included | Not included | Included |
Reply counts are estimates from average use. Long conversations and large knowledge answers use more tokens.
Pricing questions
Tokens measure how much text the AI reads and writes. One customer reply uses about 6,000 tokens on average, including your knowledge and the chat history the agent reads first.
Last updated: 2026-09-22
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