One open-source agent answers table and menu questions, holds tables in your booking tool and passes big groups to your manager.
Example conversationMade-up restaurant, names and dishes; blue chips are logged tool calls the guest doesn't see.
Three moments every busy restaurant knows.
Guests message while deciding where to eat, just as your staff are seating people. By reply time, they've booked next door.
Hours, parking, vegetarian dishes, high chairs, wifi. It's all in your menu, but someone still types it.
A dinner for 40 or a deposit needs the owner. A menu bot treats it like a normal table.
A burst of 7 PM requests is kept in full. The agent answers from your menu, holds tables in your booking tool and hands off when it should.
Guests message on
Every message kept
Answered in turn
Your restaurant's agent
One setup, every channel
The agent does the work
Connect Google Calendar or Sheets through Composio, your restaurant software's REST API, or an MCP server. Each call is logged with its input and result.
| Time | Tool | Input | Result |
|---|---|---|---|
| 18:52 | find_free_tableGoogle Calendar · Sat 19:30 · 8 pax | Sat 19:30 · 8 pax | OK |
| 18:53 | hold_tableGoogle Calendar · Jason · 8 pax · 2nd floor | Jason · 8 pax · 2nd floor | OK |
| 18:53 | append_rowGoogle Sheets · Bookings sheet · Sat 19:30 | Bookings sheet · Sat 19:30 | OK |
| 18:54 | schedule_followupEcbot · 19:00 · table reminder | 19:00 · table reminder | OK |
| 19:41 | find_free_tableREST API · Sun 12:00 · 4 pax · timed out | Sun 12:00 · 4 pax · timed out | Error |
The agent hands over on a guardrail, on keywords like “deposit” or “40 pax”, or when unsure. Your manager replies in the same inbox.
The agent hands over when
next month my company year end dinner, around 40 pax. deposit how much?
For 40 people, our manager Mei will send the set menus and deposit details. She'll reply right here.
Handed to staff: Your handoff keywords
One profile per guest across Messenger, WhatsApp, Zalo and Telegram. The agent sees past bookings and notes, like the two vegetarians in his group.
Merge suggested
The Telegram profile “@jasontan” uses the same email as Jason Tan.
Jason Tan
012-xxx xxxx · jason@example.com
Contact points
Staff notes
Two vegetarians in his usual group. Prefers the second floor.
Every message answered, reminders before arrival, and playbooks for tricky requests.
When 50 table requests land at 7 PM, every one is kept and answered in turn.
+50 messages at 7 PM
The guest asks, or you set a rule, from 1 minute to 30 days out. Reminders live in the chat, not your calendar.
- Table booked for tonight: remind the guest 30 minutes before
18:53
Table held for 8 at 7:30 PM under Jason
19:00
Agent: “See you at 7:30, Jason! Table for 8, second floor.”
Guest: “on the way!”
No more follow-ups pending
Write how you handle birthdays, group bookings or complaints. The agent loads it only when a chat needs it.
# Birthday dinner 1. Ask the date, headcount and name for the cake 2. Hold the table with hold_table 3. Guests may bring their own cake 4. Groups over 20 go to the manager
Test it in a private chat before any guest sees it.
The agent builder suggests a persona, tone, goals and rules. Edit what's off.
Describe your business
A two-floor hotpot restaurant that takes table bookings on Facebook and WhatsApp; groups over 20 go to the manager
Suggested by the agent builder. Edit anything.
Upload menu, hours and booking rules, then connect Google Calendar, Sheets or your API.
In Postgres with pgvector, on your server if you self-host
Tools the agent can use
ComposiomarketplaceFacebook, WhatsApp, Zalo OA, Telegram or the website widget, from one setup.
On the roadmap: Instagram, TikTok Shop, Shopee, LINE
How Ecbot guards credentials, screens messages and keeps businesses apart.
Platform tokens use AES-256-GCM with versioned keys, so keys rotate without taking channels offline.
Credentials never enter the model's context, so no prompt can pull them out.
Incoming messages are screened for scams and prompt attacks, replies for leaked data. You set the strictness.
Each business gets its own workspace. Staff join by invitation with a role, checked on every request.
Open source. Self-host it if you want.
On GitHub under AGPL-3.0, with every Cloud feature. Your knowledge stays in your own Postgres.
Ecbot is an open-source AI agent that answers guests on Messenger, WhatsApp, Zalo, Telegram and your website. It answers menu and hours questions, holds tables in your booking tool, sends reminders and hands big groups to staff.
Last updated: 2026-09-22
Join the waitlist for Ecbot Cloud, or self-host the open-source version today.
Or self-host the open-source version from GitHub