Topic
Posts about Chatbot
Ecbot guides and comparisons about Chatbot for online shops that sell through chat.
All postsWhat is an AI agent? A guide for small businesses
An AI agent is AI that does the work: it understands the customer, looks things up, creates the order or booking, and hands off to staff when needed.
AI agent vs chatbot: what is the difference?
A chatbot replies from text you give it. An AI agent can also check stock or create an order, and passes hard chats to your staff.
Best chatbot for e-commerce shops: how to choose
Before you pay for a shop chatbot, check two things: does it run on all the channels you sell on, and can it look up an order?